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Logistics
How
do I get my bouquet to you?
-
Have a
friend or relative drop it off.
- We
will pick up the bouquet for $25.00 in South Maui (Kihei,
Wailea, Makena). All other locations are $1.00 per mile (
one way).
How soon after the wedding do you need the bouquet?
I am getting married on
another of the Hawaiian Islands. Can you still freeze dry my
flowers?
- Yes!
Ship your bouquet as quickly as you can after the wedding.
The flight time from any island is only 25 minutes.
Please click
here for all of the details. We
will ship the finished product back to your home.
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Extra Purchases
My
bridesmaid wants her bouquet to be freeze dried too, how much
will that cost?
- The
groom's boutonniere plus one extra bouquet are free of
charge. For additional flowers we will charge extra,
depending on size and quantity. Call for a quotation.
Can I visit you to see your work and decide if I want to do
this?
-
Certainly you can! Please be so kind to call and make an
appointment, so we can make sure we will be there for you.
Can I
just get my flowers preserved?
-
No, all preservation must be protected by a display. Your
actual display cost is less than 10% of the total cost of
your preservation, in most case. Much less than you could
purchase a display of equal quality yourself. Since we we
order directly from the manufacture, in large quantity, we
have been able to offer our customers the lowest prices and
the most creative display options. The remaining cost is the
talented labor, equipment, chemicals, and overhead required
to provide you with the worlds best five step floral
preservation & design. This ensures the longevity of your
keepsake.
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Financial Matters
Do
you accept credit cards?
- Yes,
we accept Visa, Master-card, Discover, and American Express
online through a SSL secure encrypted payment site, or
we will be happy to take your credit card via , Phone ,Fax
or e-mail. Your privacy is of the utmost importance to us. Your
private information is never shared with anyone.
Please explain the cost structure.
- The
freeze dry process itself costs $125 (for small to medium
bouquets) $150 for large. This price does not include the
re-assembling and mounting of the bouquet.
- Mounting the bouquet
is highly recommended because it protects the bouquet.
Prices for frames range from $35 to $550, depending on the type and
size of the dome or glass case. This price includes
mounting, and is fully taxable (at 4.167%; Hawaii residents
only).
Do I need to pay a deposit?
-
A $150 deposit is
required before or at bouquet drop-off for the freeze dry
process and is non-refundable. Once the display
is chosen the remaining balance is due.
This is necessary because all these domes and cases are
special orders, and non-returnable.
Why is the process so expensive?
-
The
freeze dry machine needed for this process is quite costly.
Additionally there is electricity, pre- and post treatment,
and labor-intensive preparation as well as hand crafted
artisan work involved. Please click
here for a quick
overview of our process
- The
mounting domes and cases are all made-to-order, and are of
superior quality. Preparing and mounting the flowers takes
our experienced staff many hours per bouquet.
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Timing related to placing
orders
How
long does the freeze drying and mounting take?
- The
freeze dry process itself takes approximately two weeks. Our
machine may just have started a cycle, so your bouquet may
have to wait two weeks (we will flash-freeze it and keep it
in storage). Mounting takes one to two weeks, depending on
workload and case availability. Please allow us some time to
order your case! Total time is approx. 6 -10 weeks.

We will be on our honeymoon, can we choose a dome or glass case
when we get back?
- If
you are like most people and do not stay away for months,
yes! The freeze dry process itself takes two to four weeks,
and during this time you can select a dome or glass case.
The sooner you order, the sooner the bouquet will be ready.
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Warranty of purchase
What
if I am not happy with the end result?
- We
will work with you to make any reasonable adjustments.
However, we cannot take responsibility for the quality of
your flowers. Remember that flowers are a perishable natural
product, and variations are normal.
What if you damage or destroy my flowers?
-
Occasionally we replace damaged flowers in a bouquet at no
charge.
Is there a danger my bouquet will fade?
- Keep
it out of sunlight, or direct daylight, because flowers will
fade when exposed to the ultra violet radiation of the sun.
We do not extend a warranty on fading.
- Make
sure your bouquet does not get too hot or too humid.
All Of
our acrylic domes have a built-in ultra-violet
protection, filtering out more than 99% of the harmful
ultra-violet light. |
What are the
advantages in freeze drying botanicals?

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Meeting with your florist: |
Let
the florist know that you will be freeze-drying your bouquet. This will
assist them in coordinating your desired flowers with flowers that
freeze-dry well. Most flowers freeze-dry beautifully. (Chrysanthemums,
Daisies, Dahlias and Bouvardia do not freeze-dry successfully.)
Should you choose red roses,
Heavenly Petals of Maui
recommends "Cardinals" as they stay true to their color. During
the freeze-drying process red roses can become very dark. The intensity
of floral colors may mellow with age.
Heavenly Petals of Maui
suggests the use of flowers with deep rich colors.
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Transporting your flowers: |
Whomever you designate to deliver the
flowers to
Heavenly Petals of Maui
should prepare an ice chest as
follows:
-
The ice chest should be large
enough so as not to crowd or crush the flowers.
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Cover the bottom of the ice chest
with crushed ice or ice packs, cover with a towel and take to the
reception.
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When photographs are completed at
the reception, place the bouquet and any other flowers to be
freeze-dried in the ice chest immediately.
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Do not allow the flowers to float
in water or touch the ice.
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Deliver to
Heavenly Petals of Maui
as soon as possible on your
reservation date or arrange for pick-up service.
Getting married on one of the Neighbor Islands?
-
Thanks to Aloha Airlines that is no problem at all. Aloha offers
"chilled cargo service" between all islands and Honolulu. Your
flowers will be kept refrigerated the entire time except that period
when they are on the airplane (average flight time between Islands
is 25 minutes).
Need a ride? Your hotel
concierge or wedding coordinator should be able to recommend a
reliable taxi service to take care of this for you.
We recommend the following method for
sending your flowers:
1. Purchase an
inexpensive styro-foam cooler.
2. Put the
flowers into a plastic bag (hotel laundry bag works well), add some
damp paper towel and seal the bag.
3. Place into
cooler and fill space with any kind of packing material such as foam
chips, crumpled newspaper, etc.. Make sure the bouquet isn't moving
around. We don't recommend blowing into the bag as the dead air
space will allow the bouquet to move around during transit.
4. Mark the
cooler "TO HEAVENLY PETALS OF MAUI",
Tel: 808-283-7406"
5. Take the
cooler to Aloha Airlines Cargo.
6. When
practical call us at 808-283-7406 and tell us the tracking number
and the expected arrival time of the flight. Our voicemail instantly
notifies us by pager of any messages so you can leave a message.
7. Aloha
charges $33.00 including tax. Maximum weight is over 40 lbs. so any
cooler size is okay. Remember to specify "chilled service" or
"please keep it cold."
8. At this
point we should have already processed your order, have your contact
information and received payment for the order.

Aloha Airlines Cargo
Office locations, hours, and telephone numbers:
| OGG-
Kahului, Maui |
Mon.-Fri. 6:00 a.m. - 7:00 p.m. |
|
877-2025 |
Saturday 6:00 a.m. - 1:00 p.m. |
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Sunday 7:00 a.m. - 1:00 p.m. |
| KOA-
Kona, Big Island |
Mon.
- Fri. 6:00 a.m. - 7:00 p.m. |
|
329-2511 |
Saturday 6:00 a.m. - 1:00 p.m. |
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Sunday 12:00 noon - 2:00 p.m. |
| LIH-
Lihue, Kauai |
Mon.
- Fri. 6:00 a.m. - 7:00 p.m. |
|
245-2560 |
Sat.
- Sun. 6:00 a.m. - 12:00 noon |
For all three of these airports the cargo office is located
separately from the passenger terminal. Follow the directions to the
airport and you will see signs for the cargo area as you approach.
If you send the send the
flowers to the airport by taxi we will accept C.O.D. as long as we
have your credit card information. please let us know ahead of time
if you are sending them C.O.D.
For all product and
sales information please click below to email:
info@HeavenlyPetalsofMaui
Or give us a call for a complimentary consultation
(808)
283-7406
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